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Frequent Asked Questions & Privacy Policy

1. Is it safe to use my credit card online at cuscostores.com?

Using your credit card to shop at Cusco Stores SRL is extremely safe. (http://www.2checkout.com), employs the latest encryption technologies to ensure that your credit card information remains private.

2Checkout.com transactions are protected by the highest levels of security available and ensure complete and total privacy for Cusco Stores’ online customers. Not even Cusco Stores SRL employees have access to your credit card information. Using your credit card affords you the added advantage of knowing that, in the event that there is a problem with your purchase, the credit card company will remove the purchase from your bill and Cusco Stores will not be paid.

2. How long will it take for me to receive my order?

We deliver your order in about 1-2-3 weeks. The amount of time that it takes for your order to reach its destination depends on two factors. One is the type of product you have ordered and another is our products are handmade and are not stored in warehouses in mass quantities. There are some occasions when orders must be specially made, and this can present delays in the shipment of an order. In the event that your order must be specially made, you will be contacted by e-mail and informed of the nature of the delay and the expected time frame for shipment of your order.

 3. How Cusco Stores SRL ship my order?

We ship our products by international Express Mail Service (EMS), a function of the Peruvian postal service operated in cooperation with postal services throughout the world; and normal post by Serpost Peru. But if you like it than your orders to get quickly is possible we use for shipping couriers as: DHL, Fedex or TNT ( in this case the shipping cost you’re assume).

4. How do I track my orders?

If you already have your tracking number and want to find out the status of your package, you have to call your local Mail Service and tell your tracking number. They will give you information about your order or you can contact us to info@cuscostores.com and we will give you the status of your order.

5. Can I pay by Wester Union, MoneyGram,  bank transfer, or Letter Credit (L/C) ?

 Yes You can pay by Wester Union, MoneyGram, bank transfers or Letter Credit in the case that you make a especial request of one product or if you are a wholesale customer.

6. Can I make a special request for a product?

Yes, we can provide you with a special product. For more information contact us to mario@cuscostores.com and in your request, please include much information as is possible about the product that you would like to purchase at Cusco Stores SRL.

7. What is your policy on returns and exchanges?

In the unlikely event that we process your order incorrectly or ship you a defective item, we will take back that item and replace with the original product, with no additional charge or if you want a full refund within 7 days of purchase. Returns will be gladly accepted for up to 5 days after the date of receipt.

8. What if I do not receive my order?

Be sure to indicate the correct mailing address when you are filling out your order form. Cusco Stores SRL is not responsible for items that have not been received due to an incorrect address or change of address. If you have not received your order and would like to check the status, please contact our Customer Service Department at mario@cuscostores.com (be sure to note your order number and e-mail address, and verify the correct mailing address). A customer service representative will check our records to determine when your order was processed and mailed.

9. Will Cusco Stores SRL ever give out my personal information to third parties?

Cusco Stores SRL wholeheartedly respects your privacy and thus will never release any personal information (including your home address, e-mail address, and phone number) to any third party. Cusco Stores SRL is 100% Privacy Guarantee.

10. How can tell the actual size of a product?

As you know, pictures can be deceiving. For that reason, it is very important that you look at the size of a product before making a decision about whether to purchase it.  you should be very careful when picking out products. We want to offer you the best possible perspective of a product's appearance and detail, and sometimes this comes at the expense of providing a true representation of the product's actual size. All products do come with size and weight specifications, however, so be certain to make that one of the things you check when viewing a product.

11. Products are individually handmade

As all of our products are individually handmade, all sizes given must be considered as approximations, and minor imperfections and slight variations in color or design from items depicted should be expected.

12 Now, the real question: Do we kill Alpacas for their skins?

The answer: No, never! No only every associated alpaca farmer would consider this a capital crime, but it would not make economical sense either. Every Alpaca will render more monetary benefit as a fiber provider, just in one single year! Then, you must take into account that Alpacas reproduce every year, faithfully, producing very valuable new members to any Alpaca farm. It would not make a lot of sense to kill them for rugs!

13. Delivery Policy

We are not responsible if you do not receive your order if you provide us a wrong address. We sent all our package by certificate mail that mean the someone have to sign at the moment to receive the package. If you think that you or other will not be at the address that you provide us to receive the package please contact us to send the package by other service if you do not do that we are not responsible if you do not receive your order. If you will move to other address and you don't tell us, we are not responsible if you do not receive your order. The mail will try to deliver the package until three times in the address that you provide us but if not find any person at the address, we are not responsible if you do not receive your order. If you have any questions, please contact us at service department by email at info@cuscostores.com

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Fur Coats are handmade by Skilled ArtisansThese Soft and Warm mittens are handmade in baby alpaca furFur Hats handmade by skilled artisans in baby alpaca skinThese Fashion Alpaca Fur Handbags are handmade by skilled artisansOur Alpaca With Fur Trim Clothing are made in fabric with baby alpaca fur as trimFur Jackets handmade by Cusco Stores in Baby Alpaca FurOur Peruvian Alpaca Hats Chullos are handmade by skilled Cusco Stores artisansHouse Fur Slippers are softness and warmth handmade in Baby Alpaca FurAlpaca With Fur Trim Cardigans are sepecial fashion clothingThese Jackets are made in machine with hand finished in alpaca woolFur Stoles and Scarves are handmade by Cusco Stores ArtisansThese softness and warm Fur Vests are special for winter seasonOur Alpaca Shawls Pashminas are made in machine with hand finished with fine baby alpaca woolThese Alpaca Sweaters are made in machine with hand finishedThese Wool Cardigans are softness and warmth special for winter seasonThese Alpaca Wool Ponchos are made in fabric and yarn of baby alpacaFine Scarves are machine and hand in baby alpaca woolThese Mittens are handmade by skilled artisans in alpaca woolThese capes and ruanas are made in machine with hand finished in special baby alpaca fabric and yarnOur softness and warmth Gloves are handmade in fine alpaca woolOur Children's Apparel mainly are handmade by skilled Cusco Stores artisansThese Apparel Set are made in finest baby alpaca fabric, Fur and Yarn or mixed with themThese Suri Carpets are handmade by skilled artisans in baby alpaca suri fursThese Softness and Warmth Socks are made alpaca woolThese fine fur bedspreads are handmade by skilled artisans in baby alpaca furThese Stuffed Plush Toys are handmade by skilled furrier artisans in baby alpaca fursThese adorable Teddy Bears are handmade in baby alpaca fur, special gift for christmas, mother dayThese blankets are made in machine in baby alpaca and mixed with others fine woolOur Baby Alpaca Fur Rugs are handmade in softness raw material, avaible a lot of rugsThese Alpaca Fur Rug are handmade by skilled Cusco Stores artisans in alpaca huacaya furThese Baby Alpaca Throws are made in machine are soft and warmth, special for travelThese Wool Bracelets are handmade in andean cloth and leatherOur Fabric are made in baby alpaca wool and there are differents qualities to the chooseOur Offer are alpaca Hides Skins in differents qualities and colors dyed or naturalThese Yarns are made in machine differents kind of alpaca woolThese Alpaca Wool Fleece are produced by Cusco Stores in PeruOur Tablecloth are made in machine in andean wool, available differents colors and sizesThese Peruvian Copper Gift are handmade in andean metalThese Andean Dolls are handmade by skilled Women artisans in andean clothThese Andean Ceramic Objects are handmade by skilled artisans and available differents objects specially for the homeThese Musical Instruments are handmade in special wood and bambooOur Andean Key Rings are handmade by skilled Cusco Stores SRL artisansThese Stone Items are handmade by skilled artisans, available differents decor objectsThese Andean Jewelry are handmade by skilled artisans with silver 950 and 925These Andean Gifts & Ornaments are handmade by skilled women artisans in differents raw materialThese Andean Silver Objects are handmade in silver 950 and 925 qualityThese Embroidery Belts are handmade in fine special merino sheel wool These Wool Travelbags are handmade in merino sheep wool and alpacaThese Andean Pipes are handmade by skilled artisansThese T-Shirts are made in finest peruvian cotton called PimaOur Alpaca Fur Pillows are handmade by skilled furrier Cusco Stores SRL artisansThese Wallets are handmade by skilled women artisans in different andean raw materialThese Hide Skins Products are handmade and are special giftsThese Tapestries are handmade in fine merino sheep wool and alpaca, differents sizes and colorsOur Cotton Apparel are made in machine with hand finished in special pima cottonThese Wool Cushions are handmade in special merino sheep woolOur Peruvian Gourds are handmade by skilled artisans, there are differents objects special for giftsThese Fur Cushions are handmade by skilled Cusco Stores artisans in fine baby alpaca furThese Andean Wool Handbags are handmade by skilled women artisansOur Finger Puppets are handmade by skilled artisans in special merino sheep woolThese Chess Set Games are handmade by skilled artisans in stone, pottery and woodThese Soft and Warm mittens are handmade in baby alpaca fur

Address: Calle Mariscal Gamarra No. 912 Wanchac - Exhibition and Commercial Office Cusco - Peru P. O. Box 808 Cusco - PERU

WhatsApp: +51 984786317 / Mobile: +51-984 786317 / Phone: +51-84-403315
E - mails: mario@cuscostores.com / mariotti7@hotmail.com

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