Frequent Asked Questions & Privacy Policy

Using your credit card to shop at Cusco Stores SRL is extremely safe. (http://www.2checkout.com), employs the latest encryption technologies to ensure that your credit card information remains private.

2Checkout.com transactions are protected by the highest levels of security available and ensure complete and total privacy for Cusco Stores’ online customers. Not even Cusco Stores SRL employees have access to your credit card information. Using your credit card affords you the added advantage of knowing that, in the event that there is a problem with your purchase, the credit card company will remove the purchase from your bill and Cusco Stores will not be paid.

We deliver your order in about 1-2-3 weeks. The amount of time that it takes for your order to reach its destination depends on two factors. One is the type of product you have ordered and another is our products are handmade and are not stored in warehouses in mass quantities. There are some occasions when orders must be specially made, and this can present delays in the shipment of an order. In the event that your order must be specially made, you will be contacted by e-mail and informed of the nature of the delay and the expected time frame for shipment of your order.

We ship our products by international Express Mail Service (EMS), a function of the Peruvian postal service operated in cooperation with postal services throughout the world; and normal post by Serpost Peru. But if you like it than your orders to get quickly is possible we use for shipping couriers as: DHL, Fedex or TNT ( in this case the shipping cost you’re assume).

If you already have your tracking number and want to find out the status of your package, you have to call your local Mail Service and tell your tracking number. They will give you information about your order or you can contact us to info@cuscostores.com and we will give you the status of your order.

Yes You can pay by Wester Union, MoneyGram, bank transfers or Letter Credit in the case that you make a especial request of one product or if you are a wholesale customer.

Yes, we can provide you with a special product. For more information contact us to mario@cuscostores.com and in your request, please include much information as is possible about the product that you would like to purchase at Cusco Stores SRL.

In the unlikely event that we process your order incorrectly or ship you a defective item, we will take back that item and replace with the original product, with no additional charge or if you want a full refund within 7 days of purchase. Returns will be gladly accepted for up to 5 days after the date of receipt.

Be sure to indicate the correct mailing address when you are filling out your order form. Cusco Stores SRL is not responsible for items that have not been received due to an incorrect address or change of address. If you have not received your order and would like to check the status, please contact our Customer Service Department at mario@cuscostores.com (be sure to note your order number and e-mail address, and verify the correct mailing address). A customer service representative will check our records to determine when your order was processed and mailed.

Cusco Stores SRL wholeheartedly respects your privacy and thus will never release any personal information (including your home address, e-mail address, and phone number) to any third party. Cusco Stores SRL is 100% Privacy Guarantee.

As you know, pictures can be deceiving. For that reason, it is very important that you look at the size of a product before making a decision about whether to purchase it.  you should be very careful when picking out products. We want to offer you the best possible perspective of a product’s appearance and detail, and sometimes this comes at the expense of providing a true representation of the product’s actual size. All products do come with size and weight specifications, however, so be certain to make that one of the things you check when viewing a product.

As all of our products are individually handmade, all sizes given must be considered as approximations, and minor imperfections and slight variations in color or design from items depicted should be expected.

The answer: No, never! No only every associated alpaca farmer would consider this a capital crime, but it would not make economical sense either. Every Alpaca will render more monetary benefit as a fiber provider, just in one single year! Then, you must take into account that Alpacas reproduce every year, faithfully, producing very valuable new members to any Alpaca farm. It would not make a lot of sense to kill them for rugs!

We are not responsible if you do not receive your order if you provide us a wrong address. We sent all our package by certificate mail that mean the someone have to sign at the moment to receive the package. If you think that you or other will not be at the address that you provide us to receive the package please contact us to send the package by other service if you do not do that we are not responsible if you do not receive your order. If you will move to other address and you don’t tell us, we are not responsible if you do not receive your order. The mail will try to deliver the package until three times in the address that you provide us but if not find any person at the address, we are not responsible if you do not receive your order. If you have any questions, please contact us at service department by email at info@cuscostores.com